About the author

No longer a mere component of enterprise IT strategy, mobile has become the primary driver of every IT decision made today. An increasingly un-...
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Ed Youngblood
We have reached a complex and transformative stage in digital business. After more than a quarter century of random innovation and the entrenchment...
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Ed Youngblood
Transformational. That’s is the word I would use to describe current business technology trends. Big Data, the Internet of Things, the cloud -...
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Ed Youngblood
The influence of change has no greater impact on today’s business leaders than that of the CIO and his IT teams. As innovation’s trajectory grows...
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Ed Youngblood
What is a brand? I put this question to several colleagues recently, and I found the responses to be very interesting. I recommend you try it...
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Ed Youngblood
Cloud computing – in other words, everything as a service delivered digitally - is fundamentally changing business operations, models and markets...
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Ed Youngblood
It wasn’t long ago that the CIO mandate was simple to define. The role was clear and operational, customers were internal and IT was transactional...
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Ed Youngblood
How do you define an underdog? The underdog is the participant or competitor that you never expect to win. The Chicago Cubs are underdogs. One of the...
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Ed Youngblood
”The reports of my death have been greatly exaggerated” – Mark Twain The demise of the desk phone has been rumored for some time now, but I’m not...
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Ed Youngblood
Unified communications (UC) is supposed to be easier in the cloud. Cloud-based UC as a service (UCaaS) offerings were going to be a competitive force...
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Ed Youngblood
Being hunted down and persecuted was the farthest thing from my mind. To be honest my intentions were noble and sincere. Little did I know that for...
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Ed Youngblood
No doubt you recall the personal computing (PC) era? Well, unified communications has changed the way we think about that era, transforming “PC” into...
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Ed Youngblood
Business transformation and innovation are embedded in the DNA of UPMC (formerly University of Pittsburgh Medical Center), one of the country's...
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Ed Youngblood
Business loves numbers - input, output, revenue, growth, and particularly profit and margins – these are tangible, actionable metrics. These are the...
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Ed Youngblood
Why businesses MUST enable multi-channel customer interactions The Consumer Revolution forces organizations to rethink the way they engage with...
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Ed Youngblood
Improved business outcomes. Isn’t that why any business invests in technology? According to Thomas Lah, co-author of a new book, B4B - How Technology...
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Ed Youngblood
In historical and cross-cultural context, collaboration and conversation are inherently understood - they represent personal interactions that have...
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Ed Youngblood
When I reflect on how user experience has emerged as an essential consideration in business networks and communications, it almost seems like an...
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Ed Youngblood
Does it really matter who owns the devices employees use to do their jobs? The BYOD discussion has moved from being a necessary discussion to a...
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Ed Youngblood