About the author

We live in a world of “self help” – there is a huge industry in self help videos, self help books, web sites, blogs, night classes, you name it. All...
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Richard Mccrossan
Customer Effort is a topic the Eggperience team are passionate about. It will be a recurringtheme on this site. You can find the Corporate Executive...
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Richard Mccrossan
I was pointed towards Dr Natalie’s videos on The ROI of Social Media . A lot of people blog about the ROI of social media but to date, I’ve not seen...
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Richard Mccrossan