By tag : Contact Center

New expectations from consumerism have forced healthcare providers to rethink their patient engagement strategies. This article introduces seven...
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Nicole Hill
This article was originally published on No Jitter . Your customers are your central focus, and you need to be able to communicate how they want. It...
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Craig Walker
Recently I talked about how Kaiser Permanente was using phones in the fight against diabetes and winning. It’s part of a growing trend I see...
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rob hemmerich
Recently, I read with interest a story about the latest innovation to help people with high blood pressure . The story got me thinking about...
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rob hemmerich
As 2011 draws to a close, customer service and contact center organizations are reflecting on what lies ahead for 2012. What new technologies and...
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Randy Brasche
Part 2 – Understanding the symptoms… In the hit US TV series ‘House’, Dr Gregory House M.D. (portrayed by the great English actor Hugh Laurie) and...
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Brendan Dykes
I don’t need to start this blog by explaining why you really should get a Facebook or Twitter account. We can debate about its use, if you like it or...
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Stefan Captijn
Part 5 – Preventive care in action… It’s great to be able to identify and develop ‘preventative care’ strategies but there needs to be mechanisms for...
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Brendan Dykes
We live in a world of “self help” – there is a huge industry in self help videos, self help books, web sites, blogs, night classes, you name it. All...
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Richard Mccrossan
Part 4 – Preventive medicine and preventative care… Wikipedia, says that, “Preventive medicine or preventive care refers to measures taken to prevent...
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Brendan Dykes