By tag : Insight and Analysis

I was talking to a friend of mine about the professional golf tournament in recent weeks. One of the more popular players had not been performing...
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Tim Dewitt
Taming the hospital wireless beast In my last post , I talked a bit about the current state of the use of wireless spectrum inside hospitals and how...
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rob hemmerich
There’s no denying the recent explosion of tablets, smart-phones, netbooks and e-readers in the consumer world is like an unavoidable tidal wave...
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Jeanne Bayerl
At the core of an enterprise communications strategy should be the user – plain and simple. It’s not about technology and the latest trends – these...
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Jeanne Bayerl
We’ve come a long way from the ubiquitous signs that used to be visible in every waiting room and in every hospital entrance – and before you tell me...
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rob hemmerich
As 2011 draws to a close, customer service and contact center organizations are reflecting on what lies ahead for 2012. What new technologies and...
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Randy Brasche
Part 2 – Understanding the symptoms… In the hit US TV series ‘House’, Dr Gregory House M.D. (portrayed by the great English actor Hugh Laurie) and...
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Brendan Dykes
I don’t need to start this blog by explaining why you really should get a Facebook or Twitter account. We can debate about its use, if you like it or...
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Stefan Captijn
Part 5 – Preventive care in action… It’s great to be able to identify and develop ‘preventative care’ strategies but there needs to be mechanisms for...
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Brendan Dykes
I’ve been holding back on launching this topic for some time. Getting down on IT is like publicly bashing the tax department. You complain at your...
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Bruce Eidsvik