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By tag : Opinion
The 3 Pillars of SMB Success
Access to cheap credit, poor employee productivity and escalating operational costs are common Small and Medium business (SMB) themes from across the...
Transform a Loss Leader Into a Profitable Investment
If you’re a hotel manager, I don’t need to tell you that guest room telephones are not revenue generating and if anything, are costing you real money...
Data Centers and Power Consumption
It’s easy today to disagree with IBM’s Mr. Thomas Watson’s famous quote of 1943 "I think there is a world market for maybe five computers". Computers...
Twitter: The new mode of Customer Service for B2B?
The article originally appeared in Reseller Middle-East and envisions how modern contact centers are dominated by twitter handles and hastags instead of headsets. But can B2B companies consider Twitter as a service delivery option.
Sales and Marketing
One (tiny) Patient’s Story
One of the favorite parts of my job is walking the floors of a hospital to observe how communications technology is working (or not). It’s a form of...
And the Cloud Becomes Personal
Talking about the cloud is now a standard part of any exchange with our customers and business partners. And as mentioned in my previous blogs,...